Privacy Policy (VeaChoc / Aspirar Sphere Pvt. Ltd.)

Last Updated: 24/11/25

At VeaChoc, operated by Aspirar Sphere Pvt. Ltd., we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email, phone number, billing and shipping address.
  • Payment Information: Processed securely via our payment partners (e.g., Razorpay). We do not store your card or UPI data.
  • Order Information: Order history, transaction details.
  • Device/Data Usage: IP address, browser type, cookies, analytics data.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates
  • Improve website performance
  • Provide customer support
  • Send promotional emails (only with your consent)

3. Sharing Your Information

We may share information with:

  • Payment processors (Razorpay)
  • Delivery partners
  • Customer support tools
  • Legal authorities if required by law

We never sell or rent your data.

4. Cookies

Our website uses cookies to improve user experience, analytics, and personalization.

5. Data Security

We use secure servers, SSL encryption, and follow best practices to protect your information.

6. Your Rights

You may:

  • Request access to your data
  • Request correction or deletion
  • Opt out of marketing emails

7. Contact Us

For privacy concerns, write to us at:
📩 info@aspirarsphere.com
🏢 Aspirar Sphere Pvt. Ltd., Bangalore, India
📞 +91 80736 17231

4. Cancellation & Refund Policy

Last Updated: 24/11/25

Because VeaChoc products are edible and perishable, we have specific cancellation and refund rules.

1. Order Cancellation

You may cancel an order:

  • Before it is shipped
  • By contacting support immediately
    Once shipped, cancellation is not possible.

2. Refund Eligibility

Refunds are issued only if:

  • You received a damaged or incorrect product
  • The order was never delivered

Refunds are NOT provided for:

  • Change of mind
  • Taste preferences
  • Incorrect address provided by customer
  • Minor melting during transit (common in chocolates)

3. Refund Process

If eligible:

  • Send photos/videos of the issue within 24 hours of delivery
  • Our team will verify
  • Refund will be processed within 3–7 business days to the original payment method

4. Replacement Policy

If the product arrived damaged, we may:

  • Replace the product
    OR
  • Issue a refund

5. Contact

info@aspirarsphere.com